The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 01, 2013
Filed:
Aug. 22, 2008
Osamuyimen T. Stewart, Piscataway, NJ (US);
David M. Lubensky, Brookfield, CT (US);
Joyram Chakraborty, Baltimore, MD (US);
Osamuyimen T. Stewart, Piscataway, NJ (US);
David M. Lubensky, Brookfield, CT (US);
Joyram Chakraborty, Baltimore, MD (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Systems and methods are provided to automatically determine culture-based behavioral tendencies and preferences of individuals in the context of customer service interactions. For example, systems and methods are provided to process natural language dialog input of an individual to detect linguistic features indicative of individualistic and collectivistic behavioral tendencies and predict whether such individual will be cooperative or uncooperative with automated customer service.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile