The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 25, 2012
Filed:
Apr. 07, 2009
Allen Vi Cuong Chan, Markham, CA;
Tak Seng Chau, Markham, CA;
Phil Coulthard, Aurora, CA;
Hans-arno Jacobsen, Toronto, CA;
Helena Litani, Vaughan, CA;
Vinod Muthusamy, Toronto, CA;
Allen Vi Cuong Chan, Markham, CA;
Tak Seng Chau, Markham, CA;
Phil Coulthard, Aurora, CA;
Hans-Arno Jacobsen, Toronto, CA;
Helena Litani, Vaughan, CA;
Vinod Muthusamy, Toronto, CA;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for modeling, validating, and monitoring a service level agreement (SLA) associated with a business process is disclosed herein. Such a method may include providing a library of reusable SLA component types. Functionality may be provided to enable a user to create SLA components from the reusable SLA component types. Functionality may also be provided to enable the user to assemble the SLA components into an SLA model having a hierarchy. In the SLA model, events may be passed between the SLA components to trigger behavior by the SLA components. SLA components at the lowest levels of the hierarchy may be configured to receive events from the business process. The method may further validate the SLA model against the business process to ensure the business process can generate the events required by the SLA components. A corresponding apparatus and computer program product are also disclosed herein.