The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 18, 2012
Filed:
Feb. 09, 2009
Faith Mcgary, Bethlehem, PA (US);
Xavier Riley, Center Valley, PA (US);
Michael Bates, Worthington, OH (US);
Scott Denardo, Bethlehem, PA (US);
Faith McGary, Bethlehem, PA (US);
Xavier Riley, Center Valley, PA (US);
Michael Bates, Worthington, OH (US);
Scott DeNardo, Bethlehem, PA (US);
Grape Technology Group, Inc., Bethlehem, PA (US);
Abstract
A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.