The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 11, 2012
Filed:
Mar. 06, 2009
Cenk Ergan, Bellevue, WA (US);
Raymond D. Parsons, Redmond, WA (US);
Padma Varadharajan, Redmond, WA (US);
Sathish K. Manivannan, Redmond, WA (US);
Keren Shushan, Redmond, WA (US);
Cenk Ergan, Bellevue, WA (US);
Raymond D. Parsons, Redmond, WA (US);
Padma Varadharajan, Redmond, WA (US);
Sathish K. Manivannan, Redmond, WA (US);
Keren Shushan, Redmond, WA (US);
Microsoft Corporation, Redmond, WA (US);
Abstract
A system for reporting and analyzing problems encountered by computer users. The system includes a recording tool executing on a user computer to capture a sequence of user interactions in the context of a graphical user interface. When a problem or other stop event is encountered, the tool generates a report indicating user interactions leading to the stop event, including information such as the specific sequence of controls for specific programs accessed by the user. The report can be analyzed to identify a sequence of user interactions characteristic of a problem type, which in turn may be used to find a solution for a particular user's problem. The system may also include a server that receives and analyzes reports from multiple computer users to identify patterns of user interactions that characterize problem types. This information may be used for associating specific problems with future reports or to improve products.