The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2012
Filed:
Oct. 30, 2008
David Matvey, Charlotte, NC (US);
John Lawton Cowan, Charlotte, NC (US);
Tracey Leigh Bentley, Huntersville, NC (US);
David Lee Harris, Huntersville, NC (US);
David Matvey, Charlotte, NC (US);
John Lawton Cowan, Charlotte, NC (US);
Tracey Leigh Bentley, Huntersville, NC (US);
David Lee Harris, Huntersville, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems, methods, and computer program products are provided for monitoring the daily performance, as measured by customer impact, of technology systems that interface between a company and its customers. To do so, for example, embodiments of the present invention record, on a daily basis, the number of failed interactions between the company's customers and its technology systems, and, based on the recorded number of failed interactions, embodiments of the present invention provide performance measurements of the company's technology systems.