The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2012
Filed:
Jun. 14, 2010
Applicant:
Jonathan W. Johnson, Lake Orion, MI (US);
Inventor:
Jonathan W. Johnson, Lake Orion, MI (US);
Assignee:
General Motors LLC, Detroit, MI (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/00 (2012.01);
U.S. Cl.
CPC ...
Abstract
A method for staffing a call center involves, via a processor at the call center, generating a work schedule of a call center advisor for a then-current work day, the work schedule including i) information related to at least one planned activity, and ii) information related to at least one shrink activity, the information related to the at least one shrink activity being forecasted from a time-based, graduated ramp schedule. The method further involves, via the processor, utilizing the work schedule to determine an appropriate number of call center advisors for the call center throughout a future work day.