The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2012
Filed:
Jan. 07, 2008
David Breitgand, Modiin, IL;
Ealan Abraham Henis, Rehovot, IL;
John Michael Lake, Cary, NC (US);
Onn Menahem Shehory, Yahud-Monosson, IL;
David Breitgand, Modiin, IL;
Ealan Abraham Henis, Rehovot, IL;
John Michael Lake, Cary, NC (US);
Onn Menahem Shehory, Yahud-Monosson, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for maximizing a utility of a service contract by optimizing target response time for a performance service level objective is provided. A set of criteria are provided to ensure that performance requirements for the service are met. The method comprises determining one or more usage windows for providing a service, wherein each usage window is associated with a performance requirement and a time period; extracting usage patterns for each usage window based on historical data provided from monitoring requests for service in each usage window; extracting response time per transaction associated with said requests based on historical data provided from monitoring responses provided to said requests in each usage window; and calculating optimal probability for breach in each usage window (Pi) and determining the associated target response time, based on the usage pattern for each window and the response time per transaction.