The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2012
Filed:
Apr. 18, 2008
Louisa Saunier, Grenoble, FR;
Louisa Saunier, Grenoble, FR;
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Abstract
A data processing system for providing a service to a service requester is provided. The data processing system includes a filtering module to receive a request for a service from the service requester, and a ticket module to create a ticket. The ticket includes a risk profile level which is one of a predefined number of levels. The system further includes at least a first and second rule. The first rule specifies a control and the risk profile level response to a result obtained from the service requester. The second rule specifies a maximum acceptable risk profile level required to serve the service. An interface includes an output module to output the control to an agent and an input module to allow input of the service requester's response to the control. A modifier modifies the risk profile level according to the first rule and the service requester's response. The modifier compares the risk profile level with the maximum acceptable risk profile level. A service provision module allows the service to be performed if the risk profile level is less than or equal to the maximum acceptable risk profile level.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile