The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2012
Filed:
Sep. 23, 2008
Carl Joseph Kraenzel, Boston, MA (US);
David M. Lubensky, Brookfield, CT (US);
Baiju Dhirajlal Mandalia, Boca Raton, FL (US);
Carl Joseph Kraenzel, Boston, MA (US);
David M. Lubensky, Brookfield, CT (US);
Baiju Dhirajlal Mandalia, Boca Raton, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of telephone conversation, instant messaging chat or email exchange. The system and method provides a list of named entities specific to the call center operation and uses a translation and transcription minor to filter relevant elements from the dialog between the caller and the call center agent. The relevant elements filtered from the dialog are subsequently displayed on the call center agent's computer screen to fill out application forms automatically or through drag and drop operations by the call center agent.