The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 04, 2012
Filed:
Jan. 25, 2007
Paul Fullarton, San Jose, CA (US);
Tom Lichtenberg, La Honda, CA (US);
Michael Rothrock, San Jose, CA (US);
Steven D. Schramm, San Jose, CA (US);
Ankur Shah, San Jose, CA (US);
Paul Fullarton, San Jose, CA (US);
Tom Lichtenberg, La Honda, CA (US);
Michael Rothrock, San Jose, CA (US);
Steven D. Schramm, San Jose, CA (US);
Ankur Shah, San Jose, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
Communication systems and methods are described that include class-based call request routing. Components of the communication systems are configured to receive information of a class at a calling device. In response to the class information, a call request is automatically generated and addressed to resources of a class group. The resources of the class group all possess a common attribute of the class. The attribute includes one or more of a skill, job specialty code, job title, company, department, and division. The generated call request is routed to target devices of the resources. In response to a resource accepting the call request, a response message is received from a target device of the resource. Communications are established between the calling device and the at least one target device in response to the response message received from the target device.