The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 27, 2012
Filed:
Apr. 29, 2003
James E. Trumbly, Colorado Springs, CO (US);
Reinier J. Aerdts, Plano, TX (US);
James E. Trumbly, Colorado Springs, CO (US);
Reinier J. Aerdts, Plano, TX (US);
Hewlett-Packard Development Company, L.P., Houston, TX (US);
Abstract
A method, system, and computer program product for determining a business level metric for assessing the impact of performance degradation of IT components upon the revenue stream of an entity is provided. In one embodiment, the business level metric is determined by determining business functions that comprises a revenue stream for a line of business. Weights are then assigned to each business function, wherein the weights indicate the relative importance of each business function in relation to the other business functions. For each business function, the business processes that enable the completion of a specific business function are determined and weights. For each business process, critical service points for measuring the performance of supporting information technology components for the business process are determined and weights are assigned. The critical service points are then monitored and a partial business level metric raw score is determined.