The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 27, 2012
Filed:
Apr. 29, 2008
Leon Portman, Rishon Lezion, IL;
Stas Margolis, Alfei Menashe, IL;
Noam Ben Zeev, Tel Aviv, IL;
Shay Weiss, Ra'anana, IL;
Dan Hadari, Hod Hasharon, IL;
Yuval Sittin, Zor Moshe, IL;
Leon Portman, Rishon Lezion, IL;
Stas Margolis, Alfei Menashe, IL;
Noam Ben Zeev, Tel Aviv, IL;
Shay Weiss, Ra'anana, IL;
Dan Hadari, Hod Hasharon, IL;
Yuval Sittin, Zor Moshe, IL;
Nice Systems Ltd., Raanana, IL;
Abstract
A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.