The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 20, 2012
Filed:
Mar. 27, 2007
Applicants:
Christopher D. Blair, East Sussex, GB;
Joseph Watson, Alpharetta, GA (US);
Inventors:
Christopher D. Blair, East Sussex, GB;
Joseph Watson, Alpharetta, GA (US);
Assignee:
Verint Americas, Inc., Roswell, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of an agent and a customer; and performing processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.