The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 13, 2012
Filed:
Jan. 28, 2010
Diane Marie Foley, Palmyra, NY (US);
Shi Zhao, Rochester, NY (US);
Diane Marie Foley, Palmyra, NY (US);
Shi Zhao, Rochester, NY (US);
Xerox Corporation, Norwalk, CT (US);
Abstract
A remote diagnostic system and method based on device data classification. Device diagnostic data with respect to a device can be acquired and a conditional probability look up table can be constructed for each fault code associated with the device diagnostic data by a classification module. A score function can then be created by summing the conditional probabilities and an occurrence of the fault code can be mapped to a service call category with a numerically highest score function. The fault occurrence data in association with a number of time stamps and device identifiers can be stored in a data warehouse. The occurrence of fault code can be matched with respect to a solution set which can be automatically dispatched to a customer via a communications link.