The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 13, 2012
Filed:
Oct. 30, 2002
Elaine Bauer Zabriskie, Nutley, NJ (US);
Ada C. Lawniczak, Flower Mound, TX (US);
Ta-sheng Wei, Wayland, MA (US);
Gail Z. Cardona, Freeport, NY (US);
Elaine Bauer Zabriskie, Nutley, NJ (US);
Ada C. Lawniczak, Flower Mound, TX (US);
Ta-sheng Wei, Wayland, MA (US);
Gail Z. Cardona, Freeport, NY (US);
Verizon Corporate Services Group Inc., Basking Ridge, NJ (US);
Abstract
A method and apparatus for measuring, managing and improving the quality and performance of supplied products and services across a large and potentially very diverse organization or enterprise. The invention provides a more accurate and comprehensive view of a supplier's overall quality and performance record than conventional systems and methods because it features real-time, interactive access to both quantitative and qualitative performance data throughout the entire life of the supplied product or service. The invention provides this real-time interactive access to the quality and performance data at multiple levels of detail according to user preference. In addition, the invention utilizes supplemental supplier performance indicators, such as customer satisfaction survey results and contract and diversity compliance statistics, to bring key supplier quality and performance issues into sharper focus, and provides corrective action plans to improve supplier quality, performance and accountability throughout and across an entire organization or enterprise.