The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 23, 2012
Filed:
Nov. 11, 2009
Robert R. Bushey, Cedar Park, TX (US);
Benjamin Anthony Knott, Round Rock, TX (US);
Sarah Korth, Chicago, IL (US);
Robert R. Bushey, Cedar Park, TX (US);
Benjamin Anthony Knott, Round Rock, TX (US);
Sarah Korth, Chicago, IL (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method and system of handling a call received at a call center is disclosed. The method includes determining that the call is a repeat call. The method also includes determining whether the repeat call is to receive a first treatment type. The method further includes servicing the repeat call with the first treatment type when the repeat call is determined to receive the first treatment type. The method includes servicing the repeat call with a second treatment type when the repeat call is determined to not receive the first treatment type. The second treatment type includes providing access to a self-service automated system.