The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 09, 2012
Filed:
Sep. 02, 2004
Lisbeth Ann Dineen, Bridgeville, PA (US);
Verlyn Mark Johnson, Wykoff, MN (US);
John Edward Laskowski, Rochester, MN (US);
Janet Rooney Olausen, Woodbury, MN (US);
Clark Lewis Roscher, Warwick, RI (US);
Christina Anne Stockey, Bramalea, CA;
Lisbeth Ann Dineen, Bridgeville, PA (US);
Verlyn Mark Johnson, Wykoff, MN (US);
John Edward Laskowski, Rochester, MN (US);
Janet Rooney Olausen, Woodbury, MN (US);
Clark Lewis Roscher, Warwick, RI (US);
Christina Anne Stockey, Bramalea, CA;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method and system for enabling an automatic determination and allocation of product support resources. The automated process allocates support resources based on a combination of product and market requirements and historical data on resources used by similar products in similar markets. Projects requiring a support infrastructure are algorithmically classified by a combination of product complexity metrics and target market maturity metrics. Then, support infrastructure requirements are calculated based on the combined classification along with historical usage records for similarly classified products. The classification and allocation process is automated so that a product (or multiple products competing for available resources) can self-provision/request its resource requirement as a part of the product development and go-to-market process.