The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 09, 2012
Filed:
Mar. 10, 2005
Shmuel Shaffer, Palo Alto, CA (US);
Gebran G. Chahrouri, Menlo Park, CA (US);
Labhesh Patel, Mountain View, CA (US);
Joseph F. Khouri, San Jose, CA (US);
Shmuel Shaffer, Palo Alto, CA (US);
Gebran G. Chahrouri, Menlo Park, CA (US);
Labhesh Patel, Mountain View, CA (US);
Joseph F. Khouri, San Jose, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
A method for transferring a call at an automatic call distribution system includes receiving from a caller a call for connection with one of a plurality of agents and connecting the call to a selected first agent of the plurality of agents. The method includes, while maintaining communication between the first agent and the caller, receiving a request to transfer the call to another one of the plurality of agents and selecting a second agent of the plurality of agents to receive the call transfer. The method also includes notifying the first agent of the selection of the second agent to receive the call transfer and transferring the call to the second agent.