The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 09, 2012
Filed:
Jun. 28, 2006
Zubair Ansari, Santa Clara, CA (US);
Walter Scott Tester, San Francisco, CA (US);
Amy Pendleton, Dallas, TX (US);
Ravishankar Palaparthi, San Jose, CA (US);
Jenny LI, Santa Clara, CA (US);
Parama Ghosh, Sunnyvale, CA (US);
Zubair Ansari, Santa Clara, CA (US);
Walter Scott Tester, San Francisco, CA (US);
Amy Pendleton, Dallas, TX (US);
Ravishankar Palaparthi, San Jose, CA (US);
Jenny Li, Santa Clara, CA (US);
Parama Ghosh, Sunnyvale, CA (US);
Rockstar Bidco, L.P., New York, NY (US);
Abstract
A method and apparatus for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The apparatus for call quality troubleshooting and mitigation may include a memory for storing data from network communication path elements and data from at least one communication unit, and a processor operating to poll network communication path elements to determine network performance data, to store a call quality alert received from at least one communication unit in the memory, and to the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The method and apparatus may further include correlating the data from the network communication path elements with the data from the at least one communication unit and invoking a real-time network topology investigation module to determine the cause of the call quality alert.