The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 02, 2012
Filed:
Mar. 03, 2009
Frederic Roulland, Le Versoud, FR;
Pascal Valobra, Meylan, FR;
YE Deng, Meylan, FR;
Stefania Castellani, Meylan, FR;
Jacki O'neill, Grenoble, FR;
Frederic Roulland, Le Versoud, FR;
Pascal Valobra, Meylan, FR;
Ye Deng, Meylan, FR;
Stefania Castellani, Meylan, FR;
Jacki O'Neill, Grenoble, FR;
Xerox Corporation, Norwalk, CT (US);
Abstract
A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.