The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 02, 2012
Filed:
Dec. 10, 2009
Amit Singh, Irving, TX (US);
Amar Nageswaram, Irving, TX (US);
Dinyar Kavouspour, Plano, TX (US);
Fari Ebrahimi, Basking Ridge, NJ (US);
Tao Yang, The Colony, TX (US);
Amit Singh, Irving, TX (US);
Amar Nageswaram, Irving, TX (US);
Dinyar Kavouspour, Plano, TX (US);
Fari Ebrahimi, Basking Ridge, NJ (US);
Tao Yang, The Colony, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
An approach is provided for virtual agent session monitoring and barge-in. A platform monitors content of a communication session between a virtual agent and a user and determines whether the content satisfies a pre-defined rule. Further, the platform selectively initiates a barge-in of the communication session by a live agent based on the determination.