The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 25, 2012
Filed:
Aug. 11, 2008
Dominic Ricciardi, Bridgewater, NJ (US);
Silvano Brewster, Aberdeen, NJ (US);
James Ibezim, Wayside, NJ (US);
Dominic Ricciardi, Bridgewater, NJ (US);
Silvano Brewster, Aberdeen, NJ (US);
James Ibezim, Wayside, NJ (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method and apparatus for providing a network based call processing manager are disclosed. For example, the method receives a call by a call processing manager deployed in a communication network, wherein the call is for a customer that subscribes to a network based call processing service. The method obtains one or more routing instructions for handling the call from an automatic call distribution system, wherein the automatic call distribution system is deployed external to the communication network. The method then forwards the one or more routing instructions to an application server that routes the call in accordance with the one or more routing instructions.