The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 18, 2012
Filed:
Jan. 29, 2010
Hari Krishna Gutlapalli, Union City, CA (US);
Ashish Joshi, San Mateo, CA (US);
Hema Bharadwaj, Bangalore, IN;
Hari Krishna Gutlapalli, Union City, CA (US);
Ashish Joshi, San Mateo, CA (US);
Hema Bharadwaj, Bangalore, IN;
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
A partial entry of a service request is received into a service request window. Responsive to the receiving the partial entry of the service request, a first querying operation is performed on a first topic map. The first querying operation includes constructing a first query based on the partial entry. The first topic map is stored in conjunction with the application, and the application generates the service request window. Responsive to the performing the first querying operation, a first group of service request solution identifiers are retrieved. A result display is populated with the first group of service request solution identifiers. Responsive to a selection of a selected service request solution identifier from the result display, a service request solution associated with the selected service request solution identifier is retrieved. The service request window is populated with details derived from the service request solution.