The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 18, 2012
Filed:
May. 12, 2008
Blaise J. Arena, Des Plaines, IL (US);
Veronica M. May, Des Plaines, IL (US);
Alan Zagoria, Des Plaines, IL (US);
Martha S. Buchan, Des Plaines, IL (US);
Blaise J. Arena, Des Plaines, IL (US);
Veronica M. May, Des Plaines, IL (US);
Alan Zagoria, Des Plaines, IL (US);
Martha S. Buchan, Des Plaines, IL (US);
UOP LLC, Des Plaines, IL (US);
Abstract
An expert system may be utilized for providing and receiving interactive, computer-implemented support services related to chemical processing units. The expert system may include a knowledge base that contains information coded in the form of rules, decision trees, and logic and a database that stores and handles various types of information related to the expert system. A query component receives a query that may be a problem, a performance issue, or a training request selected from a list or diagram or otherwise generated by a customer. An answer component utilizes the knowledge base, the database, an external database, and/or an expert to provide one or more answers to the query. A question and answer session may be initiated by the expert system in order to gain further information and detail related to the query. Supplemental information and the identified answers may be provided to the customer.