The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 11, 2012
Filed:
Nov. 18, 2009
Jianying HU, Yorktown Heights, NY (US);
Jennifer Lai, Yorktown Heights, NY (US);
Aleksandra Mojsilovic, Yorktown Heights, NY (US);
Vikas Sindhwani, Yorktown Heights, NY (US);
Kevin Singley, Yorktown Heights, NY (US);
Jianying Hu, Yorktown Heights, NY (US);
Jennifer Lai, Yorktown Heights, NY (US);
Aleksandra Mojsilovic, Yorktown Heights, NY (US);
Vikas Sindhwani, Yorktown Heights, NY (US);
Kevin Singley, Yorktown Heights, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In a computerized social network, expert and user chat sessions are stored and rated probabilistically. Later user requests for information are met with an expert ranking, based on a balance of similarities between expert profile and questions; similarity between expert profile and prior chat sessions, and dynamically updated chat session ratings. New sessions can be rated automatically with reference to keywords distilled from past sessions responsive to user ratings—and based on session length.