The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 11, 2012
Filed:
Apr. 22, 2009
Daniel Douglas Grace, Waxhaw, NC (US);
Srinivas Darga, Charlotte, NC (US);
Eric Nathaniel Hunsaker, Huntersville, NC (US);
Bryce Robert Elliott, Huntersville, NC (US);
Rajaraman Viswanathan, Allen, TX (US);
Michael J. Schreder, Concord, NC (US);
Greg M. Lavelle, Jacksonville, FL (US);
Darryl Alan Sansbury, Charlotte, NC (US);
Christine Roche, Charlotte, NC (US);
Rama Rao Pandrapagada, Charlotte, NC (US);
Daniel Douglas Grace, Waxhaw, NC (US);
Srinivas Darga, Charlotte, NC (US);
Eric Nathaniel Hunsaker, Huntersville, NC (US);
Bryce Robert Elliott, Huntersville, NC (US);
Rajaraman Viswanathan, Allen, TX (US);
Michael J. Schreder, Concord, NC (US);
Greg M. Lavelle, Jacksonville, FL (US);
Darryl Alan Sansbury, Charlotte, NC (US);
Christine Roche, Charlotte, NC (US);
Rama Rao Pandrapagada, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Embodiments of the present invention include a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system with an incident communication interface for production support incidents that is standardized and centralized across the channels and sub-channels in an organization. The incident communication interface system is used to track, identify, and resolve the incidents that occur throughout the organization. The incident communication interface allows business associates to initiate an incident ticket associated with an incident. The incident communication interface also communicates information related to an incident to business associates. The incident communication interface provides the business associates knowledge management system access. The incident communication interface receives user input including details related to resolving the incident and the incident details are stored in the incident report database.