The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 04, 2012
Filed:
Oct. 15, 2008
Marcus Fallen, Belmont, CA (US);
Benoit Dageville, Foster City, CA (US);
Jonathan Klein, Redwood City, CA (US);
Ajith Kumar Mysorenagarajarao, San Mateo, CA (US);
Gary Ngai, Saratoga, CA (US);
Mark Ramacher, San Carlos, CA (US);
Yair Sarig, San Mateo, CA (US);
Marcus Fallen, Belmont, CA (US);
Benoit Dageville, Foster City, CA (US);
Jonathan Klein, Redwood City, CA (US);
Ajith Kumar Mysorenagarajarao, San Mateo, CA (US);
Gary Ngai, Saratoga, CA (US);
Mark Ramacher, San Carlos, CA (US);
Yair Sarig, San Mateo, CA (US);
Oracle International Corporation, Redwood Shores, CA (US);
Abstract
Techniques for intelligently identifying diagnostic data to be communicated from a product or system site (e.g., a customer site) to a diagnosis site (e.g., a vendor site). An appropriate amount of diagnostic data is identified to facilitate efficient and quick diagnosis and error resolution. Techniques are also provided that enable a customer to review the data identified for transmission to the diagnosis site prior to the transmission.