The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 04, 2012
Filed:
Sep. 24, 2008
Raymond B. Jennings, Iii, Ossining, NY (US);
Hai Huang, White Plains, NY (US);
Yaoping Ruan, White Plains, NY (US);
Debanjan Saba, Mohegan Lake, NY (US);
Ramendra K. Sahoo, Mohegan Lake, NY (US);
Sambit Sahu, Hopewell Junction, NY (US);
Anees A. Shaikh, Yorktown Heights, NY (US);
Raymond B. Jennings, III, Ossining, NY (US);
Hai Huang, White Plains, NY (US);
Yaoping Ruan, White Plains, NY (US);
Debanjan Saba, Mohegan Lake, NY (US);
Ramendra K. Sahoo, Mohegan Lake, NY (US);
Sambit Sahu, Hopewell Junction, NY (US);
Anees A. Shaikh, Yorktown Heights, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
The structure attributes and unstructured attributes of a ticket are used to generate a problem signature. For structured attributes, correlation between field values is determined and fields with the highest weight are identified. For unstructured attributes, data mining techniques are applied to generate a plurality of keywords with a ranking for each ticket by identifying keywords, and commonly used acronyms and corpus variances. The set of structured attributes and the plurality of keywords from unstructured attributes form the signature of a given problem ticket.