The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 04, 2012
Filed:
Feb. 13, 2007
Edward G. Chron, Sunnyvale, CA (US);
David A. Pease, Redwood Estates, CA (US);
Elizabeth S. Richards, Columbia, MD (US);
Sandeep M. Uttamchandani, San Jose, CA (US);
Edward G. Chron, Sunnyvale, CA (US);
David A. Pease, Redwood Estates, CA (US);
Elizabeth S. Richards, Columbia, MD (US);
Sandeep M. Uttamchandani, San Jose, CA (US);
International Business Machines Corporation, Armonk, NY (US);
National Security Agency, Ft. George G. Meade, MD (US);
Abstract
The embodiments of the invention provide methods, computer program products, etc. for complaint-based service level objectives. More specifically, a method of deducing undefined service level objectives receives complaints regarding behavior of a system. The complaints could include a severity parameter, an entity parameter, a nature-of-complaint parameter, a timestamp parameter, and/or an identification parameter. Next, system details representing a current state of the system are recorded for each of the complaints. The method then automatically analyzes a history of the system details and the complaints to produce a historical compilation of the system details. The analyzing can include weighing each of the system details by a severity parameter value.