The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 21, 2012
Filed:
Aug. 08, 2007
Applicants:
Lawrence Bergman, Mount Kisco, NY (US);
Vittorio Castelli, Croton-on-Hudson, NY (US);
Tessa Lau, New York, NY (US);
Daniel Oblinger, New York, NY (US);
Inventors:
Lawrence Bergman, Mount Kisco, NY (US);
Vittorio Castelli, Croton-on-Hudson, NY (US);
Tessa Lau, New York, NY (US);
Daniel Oblinger, New York, NY (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/45 (2006.01); G06F 9/44 (2006.01); G05B 11/01 (2006.01);
U.S. Cl.
CPC ...
Abstract
Systems and methods for dynamically generating computer executable technical support procedures, as well as updating/augmenting such executable procedures, by tracking and processing sequences of actions (execution traces) that are taken by experts (or users) when performing a procedure or when executing an executable procedure.