The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 21, 2012
Filed:
Nov. 10, 2004
Bernard Dakar, Saint Laurent du Var, FR;
Philippe Favre, Villeneuve Loubet, FR;
Patrick Gayrard, cagnes sur Mer, FR;
Emmanuel Lancon, Nice, FR;
Bernard Dakar, Saint Laurent du Var, FR;
Philippe Favre, Villeneuve Loubet, FR;
Patrick Gayrard, cagnes sur Mer, FR;
Emmanuel Lancon, Nice, FR;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Systems are provided for costing service proposals, each comprising a set of proposal elements (OEs) selected from a predetermined group of proposal elements. A proposal costing system has a proposal formulator for selecting a set of proposal elements (OEs) for a new service proposal from the predetermined group of proposal elements in response to user input. The system includes a cost controller for maintaining, for each OE, service data indicative of service tasks associated with that proposal element. The system is adapted for determining a total cost for a new service proposal in dependence on the service data for the selected proposal elements and cost data indicating a cost of service tasks indicated by the service data. In addition, the cost controller is adapted for automatically updating the service data for OEs in the group in dependence on maintenance data indicative of service tasks performed in operation of real services.