The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 21, 2012
Filed:
Jan. 28, 2008
Dipanjan Chakraborty, Kolkata, IN;
Koustuv Dasgupta, New Delhi, IN;
Sougata Mukherjea, New Delhi, IN;
Amit a Nanavati, New Delhi, IN;
Rahul Singh, Amherst, MA (US);
Balaji Viswanathan, New Delhi, IN;
Dipanjan Chakraborty, Kolkata, IN;
Koustuv Dasgupta, New Delhi, IN;
Sougata Mukherjea, New Delhi, IN;
Amit A Nanavati, New Delhi, IN;
Rahul Singh, Amherst, MA (US);
Balaji Viswanathan, New Delhi, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Data pertaining to interactions between a plurality of customers is obtained. A graph is formed, having a plurality of nodes representing the customers and a plurality of edges representing interactions between the customers. A sub-set of the customers are denoted as previously churned customers. A spreading activation model is applied to the graph to identify, based on the graph and the previously churned customers, the potential churning customers.