The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 31, 2012
Filed:
Dec. 17, 2007
Applicants:
Leon Portman, Rishon Lezion, IL;
Stas Margolis, Alfei Menashe, IL;
Shay Weiss, Ra'anana, IL;
Noam Ben Zeev, Tel Aviv, IL;
Inventors:
Leon Portman, Rishon Lezion, IL;
Stas Margolis, Alfei Menashe, IL;
Shay Weiss, Ra'anana, IL;
Noam Ben Zeev, Tel Aviv, IL;
Assignee:
Nice Systems Ltd., Raanana, IL;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01);
U.S. Cl.
CPC ...
Abstract
A system and method for forwarding a session based on a recording capacity. A recording sub-system may inform a session forwarding component of a recording capacity associated with agents. A forwarding component may select an agent to handle a session based on a recording capacity associated with the agent. A session may be interrupted if the recording capacity associated with the session is reduced below a predefined level.