Collaboration interface for a multi-channel collaboration window with context support

Abstract

A collaboration window may provide a graphical user interface to a user for facilitating communication over at least one of a plurality of communication channels while providing data relevant to the communication and available from a backend application. A collaboration engine may be configured to generate the collaboration window including the graphical user interface, and configured to provide and receive information therewith regarding the communication. A collaboration manager may be configured to communicate, in accordance with a common collaboration interface, with each of a plurality of collaboration components, each collaboration component associated with at least one communication channel. The collaboration manager may include a component selector configured to select a selected collaboration component from among the plurality of collaboration components, the selected collaboration component associated with a communication channel for executing the communication, and a plurality of component managers, each associated with a corresponding one of the plurality of collaboration components and configured to communicate therewith using the common collaboration interface, wherein a selected component manager corresponding to the selected collaboration component is configured to relay information between the selected collaboration component and the collaboration engine to thereby execute the communication using the collaboration window.