The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 24, 2012
Filed:
Sep. 25, 2008
Paul Martin Mattison, Sherrills Ford, NC (US);
Timothy Bryan Vannatter, Charlotte, NC (US);
Paul Martin Mattison, Sherrills Ford, NC (US);
Timothy Bryan Vannatter, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
A method, system, computer program product, and apparatus, or a combination of the foregoing for remotely connecting to an Intelligent Cash Recycler. A user connects to any Intelligent Cash Recycler tied into the system in order to remotely access, monitor, communicate, update, trouble-shoot, perform maintenance on, and settle accounts of the remotely located Intelligent Cash Recyclers. Incident reports are created in real-time to indicate when there is an issue with a particular Intelligent Cash Recycler. The system routes the incident reports to the appropriate groups, so that the groups may address the incident reports and resolve the problem. Specifically, a group may, for example, resolve some incidents by making changes to the remotely located cash recycler configuration settings, pushing new files to the recycler, or updating the software or firmware associated with the remotely located cash recycler.