The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 24, 2012

Filed:

Dec. 14, 2009
Applicants:

Sumanta Basu, Bangalore, IN;

Abhishek Shukla, Allahabad, IN;

Amit Vikram, Bangalore, IN;

Arundat M Dasari, Bangalore, IN;

Inventors:

Sumanta Basu, Bangalore, IN;

Abhishek Shukla, Allahabad, IN;

Amit Vikram, Bangalore, IN;

Arundat M Dasari, Bangalore, IN;

Assignee:

Wipro Limited, Bangalore, Karnataka, IN;

Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 10/00 (2006.01);
U.S. Cl.
CPC ...
Abstract

A method and system for workflow management in a business process environment is disclosed. In one embodiment, a method includes determining respective attributes of a plurality of business documents received via an input device of the computing device, and receiving a set of business rules associated with the plurality of business documents. The set of business rules are based on the attributes of the plurality of business documents. The method also includes forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules, and forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions. Further, the method includes generating on a display of the computing device, a list of agents assigned for each of the plurality of queues.


Find Patent Forward Citations

Basu, Sumanta. (2012). Method and system for workflow management of a business process (U.S. Patent No. 8229779). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/8229779

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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