The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 24, 2012
Filed:
Apr. 28, 2004
Thomas E. Creamer, Boca Raton, FL (US);
Victor S. Moore, Boynton Beach, FL (US);
Wendi L. Nusbickel, Boca Raton, FL (US);
Ricardo Dos Santos, Boca Raton, FL (US);
James J. Sliwa, Raleigh, NC (US);
Thomas E. Creamer, Boca Raton, FL (US);
Victor S. Moore, Boynton Beach, FL (US);
Wendi L. Nusbickel, Boca Raton, FL (US);
Ricardo Dos Santos, Boca Raton, FL (US);
James J. Sliwa, Raleigh, NC (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
A method for barging-in a call can include the step of establishing a component as a communication intermediary between at least one speech engine and a telephone gateway. The component can include at least one input media port and at least one output media port, where the input media port and the output media port can interface with selective ones of the speech engines. A barge-in command can be received while an automated prompt is being audibly presented. The signals for the prompt can be conveyed to the component via the output media port. Once the barge-in command has been received, the output media port can be closed to immediately stop the prompt from being presented. A halt command can be conveyed to a prompt generating source so that the source stops generating the prompt.