The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 24, 2012
Filed:
Dec. 14, 2005
Yigang Cai, Naperville, IL (US);
Sheng Chen, Beijing, CN;
Xiang Yang LI, Beijing, CN;
Peng Wang, Beijing, CN;
Ying Wang, Beijing, CN;
Rui Yun Wu, Beijing, CN;
Jay Z. Zhao, Beijing, CN;
Yigang Cai, Naperville, IL (US);
Sheng Chen, Beijing, CN;
Xiang Yang Li, Beijing, CN;
Peng Wang, Beijing, CN;
Ying Wang, Beijing, CN;
Rui Yun Wu, Beijing, CN;
Jay Z. Zhao, Beijing, CN;
Alcatel Lucent, Paris, FR;
Abstract
An interactive voice response system () includes a protocol interface () that is adapted to communicate with a plurality of divergent telecommunications networks for voice communications (). These networks are, for example, a wireline telecommunications network, a CDMA network, a GSM network, and a voice over IP network. A controller () is coupled to the protocol interface to receive a plurality of common call control messages from, and to supply a plurality of common call control messages to, the protocol interface. The protocol interface converts control messages from each one of the plurality of divergent telecommunications networks into the plurality of common call control messages for the controller. The controller generates and receives the common call control messages to cause a prompt and collect interaction with a caller that is using a device that is coupled to one of the networks. The common call control messages generated by the controller are converted by the protocol interface into control messages that are appropriate for the particular network that is to receive the control message. That is, the common call control messages are converted to the network's protocol.