The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 24, 2012
Filed:
Jul. 23, 2008
Applicants:
Michael Machado, Folsom, CA (US);
Markus Hahn, Soquel, CA (US);
Inventors:
Michael Machado, Folsom, CA (US);
Markus Hahn, Soquel, CA (US);
Assignee:
LiveOps, Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/00 (2006.01); A63F 13/00 (2006.01); A63F 13/12 (2006.01); A63F 9/24 (2006.01);
U.S. Cl.
CPC ...
Abstract
An exemplary method for automatically simulating calling scenarios comprises the steps of receiving, from a user, information relating to a call center scenario, automatically obtaining at least one calling scenario template based on the information, automatically merging code modules specific to the scenario with the template to generate a simulation program, executing the simulation program, and providing simulation results to the user.