The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 19, 2012
Filed:
May. 02, 2011
Ilan Freedman, Petach Tiqwa, IL;
Yair Dolev, Matan, IL;
Talia Falik, Kfar-Sava, IL;
Oren Pereg, Ra'anana, IL;
Moshe Wasserblat, Maccabim, IL;
Gili Aharoni, Ramat-Hasharon, IL;
Eytan Bar, Even Yehuda, IL;
Shai Shermister, Ra'anana, IL;
Lior Arussy, Livingston, NJ (US);
Yifat Meidav, Ra'anana, IL;
Ilan Freedman, Petach Tiqwa, IL;
Yair Dolev, Matan, IL;
Talia Falik, Kfar-Sava, IL;
Oren Pereg, Ra'anana, IL;
Moshe Wasserblat, Maccabim, IL;
Gili Aharoni, Ramat-Hasharon, IL;
Eytan Bar, Even Yehuda, IL;
Shai Shermister, Ra'anana, IL;
Lior Arussy, Livingston, NJ (US);
Yifat Meidav, Ra'anana, IL;
Abstract
An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.