The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 19, 2012
Filed:
Aug. 26, 2003
Yixin Diao, White Plains, NY (US);
Denise Y. Dyko, Millbrook, NY (US);
Frank N. Eskesen, Saugerties, NY (US);
Joseph L. Hellerstein, Ossining, NY (US);
Alexander Keller, New York, NY (US);
Lisa F. Spainhower, Highland, NY (US);
Yixin Diao, White Plains, NY (US);
Denise Y. Dyko, Millbrook, NY (US);
Frank N. Eskesen, Saugerties, NY (US);
Joseph L. Hellerstein, Ossining, NY (US);
Alexander Keller, New York, NY (US);
Lisa F. Spainhower, Highland, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Techniques for constructing and using models in accordance with service level management are disclosed. In one aspect of the invention, a technique for constructing a model (e.g., a system model) representative of a resource for use in managing a service associated with the resource, comprises the following steps/operations. A set of resource metrics is obtained in accordance with a resource abstract model (RAM) associated with the resource. Then, a model representative of the resource is constructed based on at least a portion of the set of resource metrics obtained from the resource abstract model.