The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 19, 2012
Filed:
Jun. 21, 2005
Applicants:
Jon Paden, Austin, TX (US);
Bobby Sams, Austin, TX (US);
Inventors:
Jon Paden, Austin, TX (US);
Bobby Sams, Austin, TX (US);
Assignee:
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
A customer-agent routing system () has a memory (B) for storage, and a processor (A) for controlling operations of the memory. The processor is programmed to retrieve () from the memory historical information about a calling party, restrict () access to one or more of a plurality of services according to the retrieved historical information, and process () a service request from the calling party according to the restricted services.