Dynamic recommendations based on user actions

Abstract

Embodiments of a system (such as a computer system), a method, and a computer-program product (e.g., software) for use with the computer system are described. These embodiments may be used to provide one or more recommendations to a user based at least in part on monitored user actions while the user interacts with a support document (e.g., a website or a web page) that includes content for multiple support topics, such as help instructions associated with an application or a service. In particular, one or more support topics are associated with the monitored user actions using a supervised-learning model, and these support topics are recommended to the user. This supervised-learning model may be trained on portions of the content accessed by multiple users during multiple sessions. Moreover, in the supervised-learning model, content accessed by one of the users during a given session may be more relevant than content accessed by this user during the multiple sessions.