The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 12, 2012
Filed:
Feb. 24, 2009
Kazuhito Akiyama, Machida, JP;
Takeshi Fukuda, Machida, JP;
Yasuhiro Suzuki, Tokyo, JP;
Tadashi Tsumura, Sagamihara, JP;
Kazuhito Akiyama, Machida, JP;
Takeshi Fukuda, Machida, JP;
Yasuhiro Suzuki, Tokyo, JP;
Tadashi Tsumura, Sagamihara, JP;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Computer systems, methods, and computer program products for managing a service process that includes a plurality of service steps. A repository holds, for each of at least one configuration item, a set of data that represents at least one predetermined attribute of the configuration item and a relation between the configuration item and a second configuration item. The method includes detecting data on a resource for executing at least one of a plurality of service steps of the service process; creating, in response to a particular service process starting, data using a first configuration item model in which the particular service process is defined as a single configuration item; and creating data from the detected data using a second configuration item model in which one or more particular service steps are defined as a single configuration item.