The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 12, 2012
Filed:
Aug. 05, 2011
Faith Mcgary, Bethlehem, PA (US);
Ian Bacon, Manassas, VA (US);
Michael Bates, Bethlehem, PA (US);
Christine Baumeister, Schwenksville, PA (US);
Faith McGary, Bethlehem, PA (US);
Ian Bacon, Manassas, VA (US);
Michael Bates, Bethlehem, PA (US);
Christine Baumeister, Schwenksville, PA (US);
Grape Technology Group, Inc., Bethlehem, PA (US);
Abstract
An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.