The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 05, 2012
Filed:
Nov. 30, 2006
Priyank Johri, Fort Worth, TX (US);
Parijat Sharma, Irving, TX (US);
Ravinder Pal Singh, Irving, TX (US);
Milosh Boroyevich, Irving, TX (US);
Priyank Johri, Fort Worth, TX (US);
Parijat Sharma, Irving, TX (US);
Ravinder Pal Singh, Irving, TX (US);
Milosh Boroyevich, Irving, TX (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A system and method may provide processing of a communication request for establishing a communication session to communicate signals between an interactive voice response device and a first communication device over a network, identifying a monitoring request requesting monitoring of the communication session, and instructing establishment of a monitoring session for conferencing a second communication device into the communication session to receive the signals communicated between the interactive voice response device and the first communication device at the second communication device.