The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 22, 2012
Filed:
Apr. 20, 2009
Will K. Wood, Carrollton, TX (US);
Mark Allen, Plano, TX (US);
David Gaspar, Dallas, TX (US);
Patricia Kreditor Gaspar, Legal Representative, Dallas, TX (US);
Will K. Wood, Carrollton, TX (US);
Mark Allen, Plano, TX (US);
David Gaspar, Dallas, TX (US);
Patricia Kreditor Gaspar, legal representative, Dallas, TX (US);
American Airlines, Inc., Fort Worth, TX (US);
Abstract
The embodiments of this invention relate to methods and systems for providing support services. An embodiment of this invention may include receiving a query from a user via a first mode of interaction; developing a query context using information related to the query and identity information related to the user; searching first data for first results, wherein the searching is limited by the query context; and providing first results to the user via a second mode of interaction that is different than the first mode of interaction.