The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 15, 2012
Filed:
Sep. 08, 2009
Manish Gupta, New Delhi, IN;
Anca Sailer, Hawthorne, NY (US);
Manish Sethi, New Delhi, IN;
Hidayatullah H. Shaikh, Hawthorne, NY (US);
Manish Gupta, New Delhi, IN;
Anca Sailer, Hawthorne, NY (US);
Manish Sethi, New Delhi, IN;
Hidayatullah H. Shaikh, Hawthorne, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system and method for problem determination using probe collections and problem classification for the technical support services monitor and collect data associated with a computer system, raise an alarm based on the monitored and collected data, probe the computer system for additional information, filter the monitored and collected data based on the additional information established from probing, and use the filtered data to label a problem associated with the raised alarm.