The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 15, 2012
Filed:
Dec. 22, 2004
Applicants:
Chao Kan, Frisco, TX (US);
Michael S. Wengrovitz, Concord, MA (US);
Inventors:
Chao Kan, Frisco, TX (US);
Michael S. Wengrovitz, Concord, MA (US);
Assignee:
Alcatel Lucent, Paris, FR;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
Abstract
A CTI-enabled SIP-Phone, and an associated method, is provided for a telephonic call center. Responsive to a call operation indication, such as delivery to the phone of a SIP invite message, or of a CTI-formatted call instruction, the embedded functionality of the SIP-Phone provides interfacing operations, such as CTI-to-SIP or SIP-to-CTI conversions, to facilitate communications of the phone at the call center.