The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 15, 2012
Filed:
Jan. 10, 2007
Roberto Pieraccini, Peekskill, NY (US);
Eric Woudenberg, Amherst, MA (US);
Ilija Zeljkovic, Scotch Plains, NJ (US);
Roberto Pieraccini, Peekskill, NY (US);
Eric Woudenberg, Amherst, MA (US);
Ilija Zeljkovic, Scotch Plains, NJ (US);
SpeechCycle, Inc., New York, NY (US);
Abstract
An interactive voice response (IVR) system which allows a caller to barge-in on all prompts, yet still allows the caller to receive important information contained in the prompts. When a caller barges-in on a prompt that contains important information, the IVR system interrupts the prompt to play a short announcement with the goal of re-enforcing the importance of listening to the entire prompt. The IVR system then resumes playback of the prompt, from the beginning or of a modified version.